About Me

I’m a collaborative, problem-solving product design leader who creates strategic and innovative digital experiences with clean visual designs.

I enjoy collaborating within cross-functional teams to define business and customer goals, while also moderating user testing to validate every step of product development.

 

I’ve used my expertise in user experience, research and graphics to bring more than 30 world-class products to market.

 

As a senior-level manager, I specialize in elevating the role of customer-centric design practices within teams and organizations.

 

I’m currently consulting on a global design system, with special responsibility for accessibility issues, at AllianceBernstein.

I’ve worked on products for brands such as Deutsche Bank, MetLife, American Express, JPMorgan Chase & Co and Guardian Life.

I’m also passionate about early 20th century design, from typography to furniture to architecture. 

Download my resume.

 

Key UX Competencies

Strategic

  • Cross-functional team collaboration

  • Solution finding via design thinking, Lean UX, and Agile methodologies

  • Product ideation and development

  • UX team mentorship

Functional

  • UX, interaction and graphic design

  • Customer journeys and task flows

  • Information architecture

  • Prototyping and wire framing

  • Responsive web and mobile app strategy

  • Usability testing

Work History

UX Design & Product Consultant WalkerUX  |  Current, 02/2013 – 05/2014

  • Currently collaborating on a global design system at AllianceBernstein

    • Responsible for accessible design standards for all consumer and enterprise websites​

    • Mentoring the team to integrate prototyping and usability testing to validate designs

  • Consulted on highly complex financial software at Deutsche Bank; and on mobile apps and responsive websites for American Express and MetLife

  • Other clients include NBCUniversal, Hewlett Packard and KPMG

 

Vice President, UX Design Lead  |  Chase Pay app, JPMorgan Chase & Co.  |  06/2016 – 06/2017

  • Co-led design on Chase Pay iOS/Android mobile app

  • Collaborated with researchers to achieve customer-validated design solutions via bi-weekly user interviews

  • Coordinated research and UX teams’ workflows so that designs were tested at low, medium and high fidelity

  • Mentored team to use design thinking, Lean UX techniques and usability testing as primary UX methods

  • Transformed traditional team structures into small, self-managed Agile teams

  • Represented UX on the Agile Development Transformation management team

 

UX & Graphic Design Lead  |  Guardian Life Insurance  |  06/2014 – 06/2016

  • Created and launched a UX Center of Excellence for user-centered digital product design

    • Consumer products received strong customer engagement, with double-digit increases in interactions

    • Enterprise products allowed employees to work more effectively, increasing productivity by 20%

    • Also often responsible for creating product strategy and managing projects

  • Used analytics to help tradition-bound teams better understand how to create successful digital products

iOS/Android Art Director  |  Popular Mechanics  |  07/2010 – 02/2013 

  • Apple recognized Popular Mechanics’ app in the Best of the Year, Editor’s Choice, and Featured categories

  • App was a best-seller on the App Store

  • Directed the UX, UI, interaction and visual design for multiple iOS/Android apps

 

Creative Director  |  TV Guide & tvguidemagazine.com  |  03/2004 – 12/2009

  • Co-founded and launched tvguidemagazine.com

  • Managed local and remote design, photo and production teams to produce a Top 10-circulation magazine

 

Education

  • Front-End Web Development certification, General Assembly, 2015; Agile for Teams certification­, 2014; BA in Literature, University of California Santa Cruz, 1987